Customer Service

Payment Methods

Credit Cards and Paypal

We accept Visa, Mastercard, American Express, Discover and Paypal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information may cause your credit card company to decline authorization of your order. Your credit card will be billed automatically to Paypal ensuring 100% buyer protection.


 

Shipping Policy

I offer tracked and Fedex delivery to all countries.

Shipping & Handling fees are calculated by weight, based on actual shipping fees. Customers may choose to have their packages shipped via the following options:

Expect packages to be shipped on weekdays within 24-48 hours after order confirmation. Orders received on Friday afternoon and over the weekend will be shipped on the following Monday. There is no shipping on postal holidays. Orders containing a backordered item cannot be shipped immediately.

All packages are equipped with Tracking Numbers, which are sent in email to each customer as soon as the package is shipped. I am not liable for lost packages. If you did not receive your package, please contact your local post office immediately, using the tracking numbers I provide you to facilitate locating your package. Additional shipping charges will apply for re-shipping returned packages.

International shipments will be subject to tax by the destination country. Once the package is received through Customs, I cannot be liable for whether a package is approved or denied access, nor the amount of time it takes for Customs to process packages.


 

Returns, Repair or Replacement

I accept the return of damaged, defective or incorrectly shipped merchandise within 30 days from the date of delivery for a prompt replacement.

I offer a lifetime repair or replacement warranty for the Supreme Zapper unit. This warranty does not cover the copper. Contact us for information before returning your zapper for repair.

The Supreme Zapper has a 1 year satisfaction guarantee. If you are not satisfied with your Zapper, you may return it to us within 365 days from the date of delivery. The 1 year satisfaction guarantee does not cover wholesale purchases of the Supreme Zapper. All returns are subject to a 20% restocking fee.

For Returns, Repair or Replacement please email me at supremezapper@gmail.com

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